1stAnswer - Service CRM that inspires

Samhammer Termine
 
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Inspiring people with service

Welcome to the Samhammer Corporate Homepage!

The Samhammer Corporation is a leading specialist in services sector for 25 years. We develop and provide professional services and service software solutions for the 

  • automotive,
  • electrical,
  • IT,
  • engineering and
  • banking industries (new since 2008 in the field of cashless payment transactions).

In collaboration with us you will succeed through excellent and inspiring service. The building blocks of success are our process competence, the 4-stage QM-System and the ability to manage knowledge durable.

Our value oriented management creates the required employee satisfaction for the high quality of our services that will delight your customers.

We are here for you!

 

 Technical Helpdesk Services

Multilingual technical support for the automotive, engineering and electrical industries as well as payment transactions. We analyse your service processes, make them transparent, improve the quality and reduce the expenses.

Our specialisation is to inspire your customers.

  

 Service CRM Software 1stAnswer

Connects people, knowledge and processes worldwide with just one tool. 1stAnswer Service CRM is a web-based software solution that ensures a high service quality and service productivity.

Our supporting specialised service consulting is our passion. Our experts generate your success for high quality and customer oriented service processes.

 

 Terminalservice

We assume responsibility for the technical service for the whole product life-cycle of your terminals. That includes helpdesk services, exchanges, fault-clearing, field service and logistics from a single supplier.

 

 

 

 Logistics

We store, pack and ship your products and spareparts. In combination with our international helpdesk services we offer you a cost-efficient comprehensive package.

 

 

 

Innovation report

Read interesting reports about service-innovations and best-practice-news from our customers.

We will be happy to send you your personal copy.

» subscribe your personal copy

» download

 

 
Video portrait Samhammer AG

Service excellence means more than just professionalism. The art lies in the ability to understand the customer's problem and to have quick access to the relevant information. Service also means to delight customers with imaginative solutions.

Service excellence ensures amazement and a memorable experience.

See for yourself! Our video portrait allows a little insight into the secrets of service excellence. 

» video portrait

 
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