Customer expectations of cashless payment transactions
Today, electronic payment transactions via terminals are an essential component of a retailer's daily business activities. The customer expectations with regard to the terminal functions, security, availability and service are correspondingly high. With our core competences in the area of helpdesk services and logistics and as adept service company, we are specialized in delivering solutions for the specific needs of network operators, retailers and their customers.
Service excellence as a matter of course
Customer expectation: easy availability in a service case
The Samhammmer Corporation offers individual service hours according to your customer's requirements. Our service personnel will be available around the clock and seven days a week, if so desired. An immediate contact by phone to the helpdesk employee is guaranteed. So you can be sure that the caller will recieve expert and friendly advice from our technical and rhetorical qualified staff.
Customer expectation: quick advice
Besides personal solution expertise an optimized technical support is of vital importance. Samhammer Corporation developed1st Answer Helpdesk Systems especially for these requirements to allow comprehensive access to terminal data, knowledge databases, fault trees, customer data and technicians.
Customer expectation: permanent reachability
Our 24 hour Helpdesk Service is available at any time. This is especially important for critical applications for example in the area of retail, at airports or stations or in different time zones.
Customer expectation: high competency
Training and expertise have a long tradition at Samhammmer Corporation. Specialist knowledge is trained by the manufacturer or in practice. Practical service-knowledge is trained in our own academy. Over 80 percent of all customer queries are answered in this manner during the initial call. This will reduce costs and increase customer satisfaction.
Customer expectation: fast replacement, if necessary
Replacement terminals are stored as goods on consignment in a defined client area. So that the terminals can be removed from stock, initialized and dispatched upon customer request within an extremely short time. Our freight carriers realize express services that guarantee the shortest possible delivery time. And if desired, experienced field technicians are happy to carry out troubleshooting or replace terminals on the spot.
Customer expectation: security
Our security systems ensure the discreet and secure handling of any customer data. Redundant data centers in accordance with the ZKA safety guidelines and multistage data backups several times a day are only two prominent of its various features.
Postbank P.O.S. with a new shop for terminal accessories