Service CRM Software connects people with knowledge and processes
“Solve the incident of the customers with the first answer”, this is our aspiration for your benefit. With our Service CRM software 1stAnswer you are able to integrate all your processes, connect your employees across the world with experts and assure an up to date knowledge. As a result you obtain an excellent first time fix rate combined with reduced operational costs.
Therefore we develop service software for more than 20 years.
You will be impressed by our specialization in managing and quality assuring of service processes. We consider ourselves as a 100% software manufacturer and service provider for your worldwide service processes.
Samhammer AG’s services are
Software "1stAnswer Service CRM"
1stAnswer Service CRM is a web based software solution that connects people, processes and knowledge in a very clever way to assure high quality service and productivity.
Service CRM modules
- Helpdesk Service
- Service Management
- Competence Center
- Data Warehouse
Software "Service Data Warehouse"
The comprehensive repositories of your service CRM solution, your telephony system, your Email and your ERP system can be analyzed in detail and reported in a very efficient way. We offer a variety of different models and service figures in our data cube. The analysis of your service organization’s key performance indicators has never been so simple.
Service CRM Consulting
We are passionate about service processes and service software solutions. As your service expert, we support you in the practical improvement of your service processes. We analyze your employee’s problems, sketch your current processes, visualize your target processes, define KPIs and transfer our insights in the software tool 1stAnswer.Serviceprozesse und Servicesoftware sind unsere Leidenschaft.
Managed Application Hosting
Samhammer AG’s managed application hosting operates your software, database systems and services. We offer tailored and high available hosting and support solutions to meet your specific demands.
- 24/7 support german/english
- Hosting service
- Software as a service
- Reports as a service
Services & Operations
Why pay more than you need? Build your individual service concept and choose from our variety of customer oriented best in class service offerings.
- 24 x 7 x 365 Service line around the clock in multiple languages
- Software as a service for your secure and reliable full service operation
- Reports as a service for your comprehensive services figures
- Individual trainings worldwide – we will come to your company
- Seminar concept for a multi-level education
- Certification for your administrators and developers
- WIKI-based documentation online and offline – up-to-date and in multiple languages
- Individual full-service maintenance contracts
